Game Set Tech

Apps. Games. Tech.

Fitbit – Quick Setup Guide

by

female with fitbit tracker
Image Credit: Photo by Dushawn Jovic on Unsplash

Here are some tips on setting up your Fitbit watch or tracker:

Setup a New Fitbit Device

  1. Download and install the Fitbit app from one of the following locations:
    • Apple devices – Apple App Store
    • Android devices – Google Play store
  2. Open the Fitbit app and tap on Join Fitbit.
  3. Follow the on-screen instructions to create a Fitbit account and connect (aka pair) your Fitbit device to your phone or tablet. Pairing makes sure your Fitbit device and phone or tablet can communicate with one another (sync their data).

How do I customise my Fitbit device?

Learn how to get the most out of your Fitbit device: including customising clock faces, apps and more by visiting:

How do I sync my Fitbit device?

Syncing is the process that transfers the data your device collects to your Fitbit app. Fitbit devices use Bluetooth technology to sync with phones and tablets.

Checklist

  • Is your phone/tablet compatible? – www.fitbit.com/devices
  • Fitbit app and Fitbit device are on the latest software
  • Your Bluetooth settings are on
  • Your Fitbit device battery isn’t low

Then try these steps:

  • Force quit the Fitbit app (don’t delete it)
  • Turn Bluetooth on your phone off and on again
  • Open the Fitbit app
  • If your device didn’t sync restart your Fitbit device

How do I restart my Fitbit device?

If you experience any of the following issues, restart your device:

  • Won’t sync
  • Won’t respond to button presses, taps or swipes
  • Charged but doesn’t turn on
  • Won’t track your steps or other stats
  • Won’t show notifications

Restarting your device turns it off and on without deleting any activity data.

  • Trackers: Plug in to charge your device, then press and hold the button on your tracker for 5 to 10 seconds (Press and hold 2 buttons on Inspire 2)
  • Smartwatches: Press and hold the button on your device for 10 seconds (Press and hold the left and bottom right buttons on Versa and Ionic)

How to Get Fitbit Support

You can find User Manuals, Step-by-step instructions and Troubleshooting information at www.fitbit.com/help

Phone:

  • 1800 875 234 – Australia
  • 0800 005 470 – New Zealand

You can get in touch via the online support page: myhelp.fitbit.com/s/support

  • Direct message via X @FitbitSupport
  • Live chat

If you have a broken band, you can file a claim on your device’s in-warranty Fitbit band.

You can learn more about how to care for your Fitbit device at: www.fitbit.com/productcare